FAQs

Are the tins currently for sale valid for 2023 or 2024?

Any 2024 CityTins available online now can be used starting January 1, 2024 and will not expire under the end of 2024!

What is the return policy?

Any unopened, undamaged CityTins purchased on our website may be returned with proof of purchase within 30 days. CityTins purchased at a participating retailer or restaurant must be returned via th...

Can these coasters now be used on Dine-in or Takeout?

Yes, but the tricky part is this: Restaurants want to serve people in-house. They want to fill seats with people enjoying a solid experience. CityTins has maintained a "Dine-In only" clause on our ...

When will my order be shipped?

Orders placed Monday through Friday (excluding holidays) before 10AM CST will be processed and shipped same day. Orders placed after 10AM CST, or on Saturdays and Sundays will be processed and ship...

Are there any restrictions when I use a coaster gift card at the featured restaurant?

Simply turn in your coaster gift card at the featured restaurant or bar when your bill is presented. You will receive $10 off your tab of $30 of more for dine-in ($5 off $30 on takeout), excluding ...

When will CityTins be in my city?

We have Tins for multiple cities in the works! Send us an email at info@citytins.com to tell us why you love CityTins—maybe a Tin will find its way to your locale sooner than you think!

I am a Restaurant Owner/Chef/General Manager at a local restaurant. How can my venue be considered for inclusion in next year’s tin?

Click here to email us for consideration or additional info, like testimonials from current restaurateurs and retail partners.

What if one of the restaurants in my CityTin closes?

All venues included in CityTins for the year are in good standing and fully operational at the time of signing. Due to economic or otherwise unforeseen circumstances with individual venues, CityTin...

How can I get information about using CityTins as a fundraiser for my local school/organization/nonprofit?

CityTins was designed specifically for use as a fundraiser—and we've made it super easy to manage. By selling CityTins, your group supports local and also keeps 33% of all sales.  Just send us an e...

Does CityTins make donations to local organizations and nonprofits?

We sure do! Just send us your name and information about your cause by clicking here. Be sure to let us know the date of your fundraising event and we’ll see what we can do to help. We get many req...

When are CityTins available for purchase? And where can I buy them?

We typically issue tins for the upcoming year by November 1, just in time for holiday gift giving. You can always purchase tins here on our website. If you prefer to shop local and want to pick one...

I’ve heard CityTins sell out fast. Do you reprint and restock tins?

Get ‘em while you can! These annual tins are limited editions. Once we sell out, they are gone for good. If buying at a local store or retailer, you may want to call ahead to ensure availability.