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FAQs

Are the tins currently for sale valid for 2023 or 2024?

Posted by Christin Ladky on

Any 2024 CityTins available online now can be used starting January 1, 2024 and will not expire under the end of 2024!

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What is the return policy?

Posted by Tara Laatsch on

Any unopened, undamaged CityTins purchased on our website may be returned with proof of purchase within 30 days. CityTins purchased at a participating retailer or restaurant must be returned via the reseller. Unopened CityTins purchased through a fundraiser are eligible for an exchange of a different tin while supplies last. CityTins does not issue a store credit for future use. Additionally, we are unable to exchange expired tins for current editions, no matter the circumstance.

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Can these coasters now be used on Dine-in or Takeout?

Posted by Baily Kalscheur on

Yes, but the tricky part is this: Restaurants want to serve people in-house. They want to fill seats with people enjoying a solid experience. CityTins has maintained a "Dine-In only" clause on our coasters, prior to the pandemic, because it truly makes a difference for the restaurants. They profit from diners dining in.  Having said that, we all want to support locally-owned venues—especially now, post-pandemic. That doesn't mean that your support by ordering take-out doesn't help; it does! It helps restaurants to maintain and stay afloat. We hope you will enjoy the option to support these restaurants in either manner...

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When will my order be shipped?

Posted by Tara Laatsch on

Orders placed Monday through Friday (excluding holidays) before 10AM CST will be processed and shipped same day. Orders placed after 10AM CST, or on Saturdays and Sundays will be processed and shipped the next business day. All customers will receive a confirmation email with tracking information when the order has shipped.

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Are there any restrictions when I use a coaster gift card at the featured restaurant?

Posted by Tara Laatsch on

Simply turn in your coaster gift card at the featured restaurant or bar when your bill is presented. You will receive $10 off your tab of $30 of more for dine-in ($5 off $30 on takeout), excluding tax or gratuity. There are no blackout dates, no food or beverage exclusions, no nonsense. We simply ask that you don't double-up at a table or try to combine multiple coasters at the same venue, and it may not be combined with other offers like a happy hour. Redeemable only once and must be relinquished to server.

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