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FAQs

What about my expired 2020 tin I couldn't use entirely due to COVID?

Posted by Christin Ladky on

Before the end of 2020, we reached out to all of the restaurants in the tins to see if they would be open to extending the expiration date due to COVID. An overwhelming majority of venues agreed to the extension. All 2020 tins were valid through May 2021. The lists of participating restaurants financially able to extend the expiration date of 2020 tins was on our website and social media since the beginning of 2021. If you were unable to use the coasters for their food offering, you still have yourself a limited edition, commemorative tin for your very own to use as—wait...

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Are the tins currently for sale valid for 2021 or 2022?

Posted by Christin Ladky on

BOTH! Any CityTins available online now can be used immediately upon receipt at all participating restaurants and are valid through 2022. Yep, that's an extra few months to use your tin and it will not expire under the end of 2022! Slam dunk.

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What is the return policy?

Posted by Tara Laatsch on

Any unopened, undamaged CityTins purchased on our website may be returned with proof of purchase within 30 days. CityTins purchased at a participating retailer or restaurant must be returned via the reseller. Unopened CityTins purchased through a fundraiser are eligible for an exchange of a different tin while supplies last. CityTins does not issue a store credit for future use. Additionally, we are unable to exchange expired tins for current editions, no matter the circumstance.

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Can these coasters now be used on Dine-in or Takeout?

Posted by Baily Kalscheur on

Yes, but the tricky part is this: Restaurants want to serve people in-house. They want to fill seats with people enjoying a solid experience. CityTins has maintained a "Dine-In only" clause on our coasters, prior to the pandemic, because it truly makes a difference for the restaurants. They profit from diners dining in.  Having said that, we all want to support locally-owned venues—especially now during the pandemic. If coasters are used for curbside, take-out, or delivery (if allowed), it really gouges the restaurant's bottom line and most cannot afford to honor coasters in this way. Eliminating third-party delivery services helps—which...

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When will my order be shipped?

Posted by Tara Laatsch on

Orders placed Monday through Friday (excluding holidays) before 1PM CST will be processed and shipped same day. Orders placed after 1PM CST, or on Saturdays and Sundays will be processed and shipped the next business day. All customers will receive a confirmation email with tracking information when the order has shipped.

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