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FAQs

When will my order be shipped?

Posted by Tara Laatsch on

Orders placed Monday through Friday (excluding holidays) before 1PM CST will be processed and shipped same day. Orders placed after 1PM CST, or on Saturdays and Sundays will be processed and shipped the next business day. All customers will receive a confirmation email with tracking information when the order has shipped.

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Are there any restrictions when I use a coaster gift card at the featured restaurant?

Posted by Tara Laatsch on

Simply turn in your coaster gift card at the featured restaurant or bar when your bill is presented. You will receive $10 off your tab of $25 of more, excluding tax or gratuity. There are no blackout dates, no food or beverage exclusions, no nonsense. We simply ask that you don't double-up at a table or try to combine multiple coasters at the same venue, and it may not be combined with other offers like a happy hour. Redeemable only once and must be relinquished to server.

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When will CityTins be in my city?

Posted by ct-gg Admin on

We have Tins for multiple cities in the works! Send us an email at info@citytins.com to tell us why you love CityTins—maybe a Tin will find its way to your locale sooner than you think!

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I am a Restaurant Owner/Chef/General Manager at a local restaurant. How can my venue be considered for inclusion in next year’s tin?

Posted by ct-gg Admin on

Click here to email us for consideration or additional info, like testimonials from current restaurateurs and retail partners.

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What if one of the restaurants in my CityTin closes?

Posted by ct-gg Admin on

All venues included in CityTins for the year are in good standing and fully operational at the time of signing. Due to economic or otherwise unforeseen circumstances with individual venues, CityTins is not liable for any unredeemable coasters due to the closing of a participating bar or restaurant.

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