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FAQs

Will restaurants honor my coaster for carry out?

Posted by Baily Kalscheur on

The tricky part is this: Restaurants want to serve people in-house. They want to fill seats with people enjoying a solid experience. CityTins has a "Dine-In only" clause on our coasters because it truly makes a difference for the restaurants. They profit from diners dining in.  Having said that, we all want to support locally-owned venues—especially now during the pandemic. If coasters are used for curbside, take-out, or delivery (if allowed), it really gouges the restaurant's bottom line and most cannot afford to honor coasters in this way. That doesn't mean that your support by ordering take-out doesn't help; it...

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Will the expiration date of 2020 CityTins be extended due to COVID-19?

Posted by Baily Kalscheur on

Restaurants are under no obligation to accept coasters after 2020, and it is truly up to their own discretion. You can find a list of restaurants who will honor 2020 coasters until May 31, 2021 here. Just as CityTins is not liable should restaurants close due to unforeseen circumstances such as a pandemic, so too, restaurants are not obligated to honor coasters post-expiration date. 

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When will my order be shipped?

Posted by Tara Laatsch on

Orders placed Monday through Friday (excluding holidays) before 1PM CST will be processed and shipped same day. Orders placed after 1PM CST, or on Saturdays and Sundays will be processed and shipped the next business day. All customers will receive a confirmation email with tracking information when the order has shipped.

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Are there any restrictions when I use a coaster gift card at the featured restaurant?

Posted by Tara Laatsch on

Simply turn in your coaster gift card at the featured restaurant or bar when your bill is presented. You will receive $10 off your tab of $25 of more, excluding tax or gratuity. There are no blackout dates, no food or beverage exclusions, no nonsense. We simply ask that you don't double-up at a table or try to combine multiple coasters at the same venue, and it may not be combined with other offers like a happy hour. Redeemable only once and must be relinquished to server.

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When will CityTins be in my city?

Posted by ct-gg Admin on

We have Tins for multiple cities in the works! Send us an email at info@citytins.com to tell us why you love CityTins—maybe a Tin will find its way to your locale sooner than you think!

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