Returns + Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and undamaged, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at orders@citytins.com. 

If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Upon receipt of your returned item(s) we will let you know if the refund is approved. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. CityTins does not issue store credit for future use. If more than 15 business days have passed since we’ve approved your return, please contact us at orders@citytins.com.

You can always contact us with any questions at orders@citytins.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or CityTins purchased at a participating retailer or restaurant. Unopened CityTins purchased through a fundraiser are eligible for an exchange of a different product while supplies last.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is received by us, we will send out the new item you'd like it replaced with. (Odd as this may sound, we are unable to exchange expired tins for current editions; even if you lost it, your dog ate it or a family member gave you an expired tin. Yes, we hear these things. They happen.)