Common Questions

There are at least 20 different venues in every clever little tin. Each tin contains the same 20 restaurants or hot spots we’ve selected for the year. Each restaurant is featured on its own coaster gift card, and is worth $10 off your tab of $25 or more pre-tax and gratuity. This means you can order drinks or apps, entrees, desserts or the entire menu. If the bill total is $25 before tax and gratuity are added, present your CityTins coaster to your server and $10 will be taken off your tab. It’s that simple. There’s no catch.

 

To view the list of venues in each tin, click here.

CityTins is value-priced at $30 per tin with a $200+ value. That means if you buy any one tin and use just three of the coaster gift cards (valued at $10 each), the product has paid for itself.

CityTins are a safe go-to gift appropriate for almost any occasion. Popular uses for CityTins include stocking stuffers, hostess gifts, wedding favors, teacher appreciation, realtor closing gifts, corporate gifting...you name it!

All CityTins are valid in the calendar year for which they are published and expire on December 31st of that year. The pandemic was a game-changer and some of our tins will be released early so you can enjoy your tin for longer.

Not sure which tin you have? The tin cover will have the year in which the tin is valid. The sticker on the bottom of the tin will list the expiration date, as well, including any fine print. All expiration info and fine print are also listed on all of the redeemable coasters in the tin. You're covered. (Odd as this may sound, we are unable to exchange expired tins for current editions; even if you lost your dog ate it or a family member gave you an expired tin. Yes, we hear these things. They happen.)

On every coaster, you will find one, two, or three dollar signs representing the average entree cost at restaurants. This is an approximation, and definitely not a rule, as menus change regularly at establishments. $ = under $10, $$ = $11 – $25, $$$ = $26 and up.

It is our policy that coasters be relinquished with your tab. It helps our restaurant owners with inventory and accounting. A few restaurants, however, have chosen to implement a system whereby they mark a coaster as used and return it to you. Sometimes a “Diner’s Choice” coaster is eligible at both locations featured, but it is strictly up to the discretion of each participating restaurant.

If you are using CityTins on takeout, be sure to bring your coaster with you at pickup!

Get ‘em while you can! These annual tins are limited editions. Once we sell out, they are gone for good. If buying at a local store or retailer, you may want to call ahead to ensure availability.

We typically issue tins for the upcoming year by November 1, just in time for holiday gift giving. You can always purchase tins here on our website. If you prefer to shop local and want to pick one up at a retail establishment, please see the list of stores that carry CityTins.

We sure do! Just send us your name and information about your cause by clicking here. Be sure to let us know the date of your fundraising event and we’ll see what we can do to help. We get many requests and do our best to honor them, but may not be able to in all cases. You will be notified in a timely manner if we can accommodate your request.

CityTins was designed specifically for use as a fundraiser—and we've made it super easy to manage. By selling CityTins, your group supports local and also keeps 33% of all sales.  Just send us an email and we will get you what you need to get started. CityTins has proudly donated more than $350,000 to schools and non-profits in the communities we serve.

All venues included in CityTins for the year are in good standing and fully operational at the time of signing. Due to economic or otherwise unforeseen circumstances with individual venues, CityTins is not liable for any unredeemable coasters due to the closing of a participating bar or restaurant.

Click here to email us for consideration or additional info, like testimonials from current restaurateurs and retail partners.

We have Tins for multiple cities in the works! Send us an email at info@citytins.com to tell us why you love CityTins—maybe a Tin will find its way to your locale sooner than you think!

Simply turn in your coaster gift card at the featured restaurant or bar when your bill is presented. You will receive $10 off your tab of $25 of more for dine-in ($5 off $25 on takeout), excluding tax or gratuity. There are no blackout dates, no food or beverage exclusions, no nonsense.

We simply ask that you don't double-up at a table or try to combine multiple coasters at the same venue, and it may not be combined with other offers like a happy hour. Redeemable only once and must be relinquished to server.

Orders placed Monday through Friday (excluding holidays) before 1PM CST will be processed and shipped same day. Orders placed after 1PM CST, or on Saturdays and Sundays will be processed and shipped the next business day. All customers will receive a confirmation email with tracking information when the order has shipped.

Yes, but the tricky part is this: Restaurants want to serve people in-house. They want to fill seats with people enjoying a solid experience. CityTins has maintained a "Dine-In only" clause on our coasters, prior to the pandemic, because it truly makes a difference for the restaurants. They profit from diners dining in. 

Having said that, we all want to support locally-owned venues—especially now during the pandemic. If coasters are used for curbside, take-out, or delivery (if allowed), it really gouges the restaurant's bottom line and most cannot afford to honor coasters in this way. Eliminating third-party delivery services helps—which is why we add that clause. That doesn't mean that your support by ordering take-out doesn't help; it does! It helps restaurants to maintain and stay afloat. Some are able to profit as they navigate their offerings and service options. While they do not all profit from these transactions because of the cost of doing business this way, they do manage to keep their doors open and avoid permanent closure in the interim.

We know everyone's level of comfort dining in at this time is different. Restaurants are so excited to welcome diner's back in-house. Should any unforeseen circumstances arise, we have included the takeout option as a necessary component due to the pandemic.

Any unopened, undamaged CityTins purchased on our website may be returned with proof of purchase within 30 days. CityTins purchased at a participating retailer or restaurant must be returned via the reseller. Unopened CityTins purchased through a fundraiser are eligible for an exchange of a different tin while supplies last. CityTins does not issue a store credit for future use. Additionally, we are unable to exchange expired tins for current editions, no matter the circumstance.